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Legal Claims Handler

Location: Taunton, South West

Pay: £20,000 per annum

Sector: Commercial

Job Type: Permanent

Date Added: 09-11-2018

Expiry Date: 23-11-2018

Vacancy ID: RG_Claims_Handler

The gap personnel group are acting as an Employment Agency.

gap personnel are currently recruiting for a Legal Claims Handler to work for a market leading solicitors firm based in Taunton, Somerset. The annual salary is £20,000pa and working hours 8.30am-5.00pm Monday to Friday. Position Overview We are recruiting for an exciting opportunity for someone to join our specialist Legal Claims Advisory team. The Legal Claims Advisor is pivotal in securing potential clients; they are one of the first points of contact for all new clients. This specialist team utilise their expert customer service skills, combined with a confident telephone manner and the ability to build rapport quickly over the phone and in person. This team speaks with all new clients to obtain the details of the potential claim, working effectively and efficiently with a high level of attention to detail and accuracy to secure our new clients. A legal background would be helpful but not essential. Job Description • To build rapport with potential clients both over the phone and in person, to ensure that all initial details involving the potential claim are obtained. • Collation of all information regarding potential claim, including typing the details of potential claim. • To prepare all necessary documentation in relation to taking on a new claim or advising the client we are unable to help at this time. • To explain to potential clients the nature of the conditional fee agreement. Person Specification Essential • Excellent customer service skills with demonstrable evidence of building rapport with customers/ clients both over the phone and in person. • Strong IT and typing skills. • A team player who is flexible and dedicated. • Ability to work effectively and efficiently. • High level of attention to detail and accuracy. • Excellent written and interpersonal skills. • Confident, positive and professional telephone manner. • An ability to demonstrate effective time/diary management. • An ability to ‘talk and type’ directly into an electronic enquiry document. Desirable • A legal background. If you would like to apply please send your CV to or call her on 07711006738.

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

For more information on this vacancy, please contact Rebecca Griffiths on 01392 273665.

Alternatively, you can email your cv to Rebecca at
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